Refund policy

Return & Refund Policy

Last updated: August 2026

At VANIKART, we want you to have a smooth shopping experience. If your order arrives damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible.

Return / Replacement Eligibility

A return or replacement request may be accepted when:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product received is materially different from the product ordered.

  • The package is damaged in transit and the product is affected.

The product must be unused and returned in its original condition where applicable.

Unboxing Video

For damaged, defective or incorrect orders, we strongly recommend recording a continuous unboxing video from the moment the package is opened.

This helps us verify the condition of the product and process the request efficiently.

Non-Returnable Situations

A return/replacement request may not be accepted for:

  • Damage caused after delivery through misuse or improper handling.

  • Normal signs of use or wear.

  • Products damaged due to improper care.

  • Requests submitted outside the applicable return/replacement period.

  • Change-of-mind requests where the product is not eligible for return under our policy.

How to Request a Return or Replacement

Contact us at:

Email: [support@vanikart.in]

WhatsApp: [8793495879]

Please provide:

  • Order number

  • Customer name

  • Reason for the request

  • Clear photographs of the product

  • Unboxing video, where available

We will review the request and inform you about the next steps.

Refunds

If a refund is approved, the refund will be processed through the applicable payment method used for the order, subject to the payment provider's processing timelines.

For Cash on Delivery orders, any approved refund will be processed using a suitable method requested by VANIKART, subject to verification.

Order Cancellation

Cancellation requests should be submitted as early as possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Contact

For return or refund assistance:

Email: [support@vanikart.in]

WhatsApp: [8793495879]

VANIKART reserves the right to review each return/replacement request based on the product condition and the circumstances of the request.